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Services HCI offers a broad range of customized services designed to meet our clients’ objectives. Our services range from simple connectivity solutions to complex multi-vendor multi-protocol voice and data integration services. Quick Call Service Quick Call is a customized suite of services designed to achieve preset goals and objectives. This unique offing provides for a balance between your budget and your users’ expectations. You have the option to include services, define turnaround times, and choose the method of requesting service. Some of the most common services packaged under Quick Call are break/fix and install, move add and change (IMAC). IMAC Installations, Moves, Adds and Changes can be a very demanding part of the IT service function. Harbingers IMAC support encompasses a full range of services involving your technology additions and upgrades for all voice, data and video services, infrastructure and desk top components. Whether large or small, complex or simple our systematic approach to IMAC services will keep your user community functioning with minimal downtime. Included with our IMAC services are site surveys and preparation, final testing, documentation and user orientation, our expert planning and delivery frees our clients from this sometimes burdening task. We strive to simplify the ordering process while maintaining expense controls to stay within budgets. Service request to HCI can be integrated with clients Help Desk application and reporting systems. Change orders are not complete until the documentation is updated. Asset tracking and enhanced E911 service requires that precise documentation be kept. HCI can customize a documentation plan, or work within a customers CRM tools. Break Fix Services HCI provides a full suite of desktop hardware break/fix services that encompass voice, data and video terminals. Multi-vendor support capabilities, combined with warranty vs. non-warranty service, allow clients to work with a single vendor for desktop hardware support. Service support starts at the switch port and demarcation point, and extends to the desk top device including cabling components. Services include packaging, shipping, receiving, and tracking of repaired and replaced hardware components. Full maintenance agreements are also available for specific products. System Administration HCI performs the ongoing day-to-day operation of the PBX, Audio and Video Teleconference Systems, including responding to configuration changes, Telco reporting, monitoring usage statistics and logs, modifying configuration settings, and system back ups. Services are available on most major brand systems and we are consistently adding systems to our portfolio. Full maintenance agreements are also available for specific products. The service can be packaged as a complete outsource or a substitute arrangement. |
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IMAC Move and Changes Break Fix Cross Wiring Patching Cabling Desk Top Install
Voice Installation Prepare system for move Pack move and reinstall station equipment Re-install phone system Phased moved rental equipment.
Network Installation Remove and re-install routers Remove and re-install switches Patch and connect all local area network connections Connect and test all wide area connection Connect and test Internet Prepare desktop systems for move. Connect power up and test all desktop systems.
Documentation Data Base of all information Complete voice and data inventory Floor plans and move coordinates
Consulting Inventory all voice facilities Inventory all Network facilities Access requirements Optimized recommendations Order and track all facility orders |